Use case: print managers

Automating
recurring work

The daily reality of a print manager

You take work off the hands of multiple customers, all dealing with the same steady stream of recurring requests. You don’t just handle the print, you support the whole process: design, ordering, production, delivery.

That makes you a key part of how your customers operate. Your inbox proves it:

“Could you make a business card for our new hire?”
“Can you update the poster for our other location?”
“We need more brochures.”
“Can you set up this campaign for our other locations too?”

Individually, they’re small asks. Together, they’re a full-time job. Every change means design work, a check, another round of corrections.

Use case De dagelijkse praktijk van een printmanager

Klantportal - Voor printmanagers en drukkerijen die hun klant willen ontzorgen

Why growth mostly just means more work

More customers or more locations should mean more revenue. In practice, it mostly means more hands-on work: more emails, more corrections, more admin. Time you’d rather spend on what actually adds value: advice, optimization, the relationship with your customer.

So the question isn’t how to do less for your customers. It’s how to organize it smarter.

The time a customer portal gives you back

A customer portal automates those recurring requests from your inbox through a self-service system.

Customers personalize and order their own materials, within fixed templates, without having to run every request by you first.

You set the boundaries: what customers can edit, which products they see, and how an order gets processed. Your customer gains more independence, you keep control.

A screen showing the Prindustry Product Finder with filters to find the right print product

A dedicated Brandportal for every customer

That customer portal is powered by Prindustry’s Brandportal. With this Brandportal, you set up a dedicated ordering environment for each customer, as part of your own service. You decide which products are available, lock in pricing agreements, and manage templates, user rights, and budgets centrally. Orders route automatically to the right supplier for production.

That way, recurring orders run largely on their own. Less manual work, fewer correction rounds, less room for error. And more time for the work that actually adds value for your customer.

How it works for your customer

For your customer, it stays simple. Everything they need to personalize and order materials sits in one place:

Log in: your customer only sees the products made available to them.
Personalize: your customer edits text, images, or details in templates themselves. The brand style stays locked in automatically.
Check: files get checked automatically, and can go through an approval flow first if needed.
Order: your customer orders directly from the portal, optionally within a preset budget.
Order history: past orders, invoices, and order details stay available in the portal.

That way, your customer handles most recurring edits and orders themselves, while you stay in control of the process.

A streamlined workflow shows the process of a brandportal, from a user logging in to a delivery to a location

What print managers and their customers say

”"The platform needed a clear structure and had to be easy to use for every optician and pharmacy selling Alcon products. That's how we ended up at Prindustry as the software developer for the platform. We're really happy with the result, everything looks great. It's a huge improvement on Alcon's old ordering portal. Everything is now in one place. You have full insight at any time and can track everything, from order management to stock. That's genuinely useful for our customer."
Sophie Larosproject manager at Drukkerij Altorffer

”"It's a fantastic platform for our end customers to order marketing materials. It works efficiently and fast, with no barriers for users. The platform is easy to adapt and makes good analytics possible. The flexibility of the portal is enormous."
Philippe MoonsDigital Marketing Manager at Alcon

”"It saves an enormous amount of work. Time-to-consumer is now immediate for the company. It also rules out errors by eliminating manual data entry. With specialized software, we can serve this customer better. Prindustry is a reliable partner that can move fast. Together, we've built a successful partnership around the challenges of this mobile telecom provider."
Eelco Roestprint management partner at Arvato

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Automating recurring work